# Frozen account and cant sign in **URL:** \ **Category:** Community Support\ **Created:** [September 9, 2025, 9:53pm UTC](https://neofinancial.discourse.group/t/frozen-account-and-cant-sign-in/2954 "2025-09-09T21:53:02Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Reghan\_Smith](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/reghan_smith/32/1182_2.png) [@Reghan\_Smith](https://neofinancial.discourse.group/u/Reghan_Smith)\ **Post date:** [September 9, 2025, 9:53pm UTC](https://neofinancial.discourse.group/t/frozen-account-and-cant-sign-in/2954/1 "2025-09-09T21:53:02Z")
My neo account is frozen, i cant sign in to contact support and last time i called i didnt recall exactly what phone number i used for my account so they said they couldnt help me ---
**Author:** ![anon21088155](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@anon21088155](https://neofinancial.discourse.group/u/anon21088155)\ **Post date:** [September 9, 2025, 10:10pm UTC](https://neofinancial.discourse.group/t/frozen-account-and-cant-sign-in/2954/2 "2025-09-09T22:10:57Z")
Hi @Reghan_Smith, welcome to the community! I’m so sorry to hear about all of this, that’s definitely not the experience we want to give our customers. I’d love to help look into this for you, I’m going to be sending you a DM on here, you should be able to find it under “My messages” on your end. Please get back to me when you can! ---
**Author:** ![Samatar\_mohamed](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/samatar_mohamed/32/913_2.png) [@Samatar\_mohamed](https://neofinancial.discourse.group/u/Samatar_mohamed)\ **Post date:** [September 10, 2025, 8:01pm UTC](https://neofinancial.discourse.group/t/frozen-account-and-cant-sign-in/2954/3 "2025-09-10T20:01:52Z")
My card has been frozen and I cannot access any account services, including logging in or withdrawing funds. Please help me understand why this happened and what steps I need to take to regain access. I’m ready to provide any documents or information needed to verify my identity. Thank you for your prompt attention—this is urgent. ---
**Author:** ![anon21088155](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@anon21088155](https://neofinancial.discourse.group/u/anon21088155)\ **Post date:** [September 10, 2025, 8:04pm UTC](https://neofinancial.discourse.group/t/frozen-account-and-cant-sign-in/2954/4 "2025-09-10T20:04:38Z")
Hi @Samatar_mohamed thank you for joining the community, we’re glad to have you here! I’m incredibly sorry to hear about this situation, and I would love to help look into this for you. I’ll be sending you a direct message on here soon so that I can get some info from you in order to help see what I can find regarding this. Please get back to me when you can through the DM. ---
**Author:** ![Yatin\_Rana](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yatin_rana/32/1238_2.png) [@Yatin\_Rana](https://neofinancial.discourse.group/u/Yatin_Rana)\ **Post date:** [September 27, 2025, 5:11am UTC](https://neofinancial.discourse.group/t/frozen-account-and-cant-sign-in/2954/5 "2025-09-27T05:11:59Z")
Hey chris my account just got frozen and locked for no reason i need access to my Money since i moved all my money and deposits to neo. I can’t even get to any support agents rigjt now ---
**Author:** ![Heron\_Hamab](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/heron_hamab/32/1240_2.png) [@Heron\_Hamab](https://neofinancial.discourse.group/u/Heron_Hamab)\ **Post date:** [September 28, 2025, 8:27pm UTC](https://neofinancial.discourse.group/t/frozen-account-and-cant-sign-in/2954/6 "2025-09-28T20:27:08Z")
Hello, my Neo financial recently got frozen and i can’t sign in please look into it ---
**Author:** ![anon21088155](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@anon21088155](https://neofinancial.discourse.group/u/anon21088155)\ **Post date:** [September 30, 2025, 3:19pm UTC](https://neofinancial.discourse.group/t/frozen-account-and-cant-sign-in/2954/7 "2025-09-30T15:19:19Z")
Hi @Heron_Hamab welcome to the community! I’m so sorry to hear about this! I can certainly help take a look into this for you and see what I can find, I’ll be sending you a DM to get some more information and then I’ll take it away from there. ---
**Author:** ![anon21088155](https://avatars.discourse-cdn.com/v4/letter/a/f14d63/32.png) [@anon21088155](https://neofinancial.discourse.group/u/anon21088155)\ **Post date:** [September 30, 2025, 3:21pm UTC](https://neofinancial.discourse.group/t/frozen-account-and-cant-sign-in/2954/8 "2025-09-30T15:21:38Z")
Hi @Yatin_Rana I’m so sorry to hear about this. I can see that another of our team has looked into this for you, are you still unable to access your account? If not, let me know, then I can DM you to get some more info so I can help look into any updates.