Hi, I recently got in some sort of fraudulent charge. Luckily the merchant who charged me did give a refund at least for the big charge. So that processed although my card did get cancelled as a I reported it. I was wondering if anyone knows what is going to happen now as it got refunded already? Any more steps?
@jukwong6 I’m sorry to hear that! Sometimes a refund can still be processed after a card has been cancelled. If that happens, the refunded amount will be credited to your account.
You can contact our Neo support team to confirm the refund status. If it results in a remaining balance on your account, we can help with transferring the funds to your external bank account