# Fraud or identity theft?

**URL:** <https://neofinancial.discourse.group/t/fraud-or-identity-theft/1939>\
**Category:** Community Support\
**Created:** [May 14, 2025, 4:53am UTC](https://neofinancial.discourse.group/t/fraud-or-identity-theft/1939 "2025-05-14T04:53:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Caloy](https://avatars.discourse-cdn.com/v4/letter/c/a88e4f/32.png) [@Caloy](https://neofinancial.discourse.group/u/Caloy)\
**Post date:** [May 14, 2025, 4:53am UTC](https://neofinancial.discourse.group/t/fraud-or-identity-theft/1939/1 "2025-05-14T04:53:40Z")

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Hello, I don’t have a neo account but I received a text from 636636. Text is verification code. Never encountered this before. Should I be concerned? I checked my credit info so far everything is normal. Please help. I just created an account here for this concern. Thanks.

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**Author:** ![Sana\_Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/sana_neo/32/588_2.png) [@Sana\_Neo](https://neofinancial.discourse.group/u/Sana_Neo)\
**Post date:** [May 14, 2025, 3:04pm UTC](https://neofinancial.discourse.group/t/fraud-or-identity-theft/1939/2 "2025-05-14T15:04:46Z")

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Hi @Caloy , thank you for reaching out! Just to be on the safe side, I’d highly recommend giving our support team a quick call so they can take a closer look and help out properly if anything needs to be escalated.

You can reach them at **1-855-636-2265** , they’ll be happy to assist!

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**Author:** ![Caloy](https://avatars.discourse-cdn.com/v4/letter/c/a88e4f/32.png) [@Caloy](https://neofinancial.discourse.group/u/Caloy)\
**Post date:** [May 14, 2025, 7:59pm UTC](https://neofinancial.discourse.group/t/fraud-or-identity-theft/1939/3 "2025-05-14T19:59:38Z")

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Thanks! I spoke with your support team, the agent is very helpful. Confirmed no account created under my name. They are investigating why this happened.Thanks again!