# Changing phone number & Got left out **URL:** \ **Category:** Community Support\ **Created:** [June 15, 2026, 8:35pm UTC](https://neofinancial.discourse.group/t/changing-phone-number-got-left-out/5814 "2026-06-15T20:35:04Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Sakina\_Tougass](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/sakina_tougass/32/2262_2.png) [@Sakina\_Tougass](https://neofinancial.discourse.group/u/Sakina_Tougass)\ **Post date:** [June 15, 2026, 8:35pm UTC](https://neofinancial.discourse.group/t/changing-phone-number-got-left-out/5814/1 "2026-06-15T20:35:04Z")
So you guys just going to tell me that you’ll be sending me a DM and asked for my email and never respond again after?! Like? and nobody even mentioned that replying here is limited each day? Like wth? ---
**Author:** ![Yeni-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yeni-neo/32/2246_2.png) [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Post date:** [June 15, 2026, 8:54pm UTC](https://neofinancial.discourse.group/t/changing-phone-number-got-left-out/5814/2 "2026-06-15T20:54:17Z")
Hey @Sakina_Tougass , I’m sorry for the frustration here. I’m a little confused because I’ve been chatting with you in the DMs and thought we were still actively in touch. I can see that your verification was declined because the ID submitted appeared to be a photo of an ID displayed on a phone screen. I understand that you mentioned that your Wallet was lost, and I am so sorry about that. Please understand that changing a phone number is considered a sensitive account change, so there are security steps we need to follow before we can update it. One of the key requirements is verifying your identity with a valid physical ID. We can certainly wait until you’ve received a replacement ID. Once you’re able to submit it, we’ll be happy to proceed with the phone number change. To complete verification, you’ll need to submit a photo of the original physical ID itself, rather than a picture of it on another device’s screen. Once you resubmit using the original ID, the team can review it again. > [@Sakina\_Tougass](#): > > So you guys just going to tell me that you’ll be sending me a DM and asked for my email and never respond again after?! Like? and nobody even mentioned that replying here is limited each day? Like wth? ---
**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/c/ced3d88f331c218066b858e8e792a6df21d8dc18.png) [@system](https://neofinancial.discourse.group/u/system)\ **Post date:** [June 15, 2026, 8:55pm UTC](https://neofinancial.discourse.group/t/changing-phone-number-got-left-out/5814/3 "2026-06-15T20:55:36Z")
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**Author:** ![system](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/c/ced3d88f331c218066b858e8e792a6df21d8dc18.png) [@system](https://neofinancial.discourse.group/u/system)\ **Post date:** [June 15, 2026, 10:53pm UTC](https://neofinancial.discourse.group/t/changing-phone-number-got-left-out/5814/4 "2026-06-15T22:53:55Z")