# Card not working **URL:** \ **Category:** Community Support\ **Created:** [March 8, 2026, 10:28am UTC](https://neofinancial.discourse.group/t/card-not-working/4656 "2026-03-08T10:28:10Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Chelsea902](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/chelsea902/32/1861_2.png) [@Chelsea902](https://neofinancial.discourse.group/u/Chelsea902)\ **Post date:** [March 8, 2026, 10:28am UTC](https://neofinancial.discourse.group/t/card-not-working/4656/1 "2026-03-08T10:28:10Z")
I am Trying to use my card with an available credit and it will not process. I dont have an email stating the account is restricted or under review . What can I do ? What do I do ? ---
**Author:** ![jsmaster](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/jsmaster/32/2714_2.png) [@jsmaster](https://neofinancial.discourse.group/u/jsmaster)\ **Post date:** [March 8, 2026, 11:32am UTC](https://neofinancial.discourse.group/t/card-not-working/4656/2 "2026-03-08T11:32:31Z")
Check in the app if your card is frozen you can unfreeze it. Also maybe you have spend control on. Check that under manage card ![IMG_1025](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/2X/8/851d0e886249b8976bccaaa891a3c36c66d3799d.jpeg) ---
**Author:** ![Yeni-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/yeni-neo/32/2246_2.png) [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Post date:** [March 9, 2026, 3:27pm UTC](https://neofinancial.discourse.group/t/card-not-working/4656/3 "2026-03-09T15:27:48Z")
Hey @Chelsea902, I’d be happy to help look into this with you. Have you checked your card settings to make sure everything is activated? If everything looks good there, have you reached out to support yet? If so, feel free to share your ticket number here and I can take a closer look.