# Brand new account frozen for no reason?

**URL:** <https://neofinancial.discourse.group/t/brand-new-account-frozen-for-no-reason/1900>\
**Category:** Community Support\
**Created:** [May 11, 2025, 6:10am UTC](https://neofinancial.discourse.group/t/brand-new-account-frozen-for-no-reason/1900 "2025-05-11T06:10:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Slim](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@Slim](https://neofinancial.discourse.group/u/Slim)\
**Post date:** [May 11, 2025, 6:10am UTC](https://neofinancial.discourse.group/t/brand-new-account-frozen-for-no-reason/1900/1 "2025-05-11T06:10:36Z")

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I made a Neo account a few weeks ago and haven’t done anything on the account, no deposits no card requests, nothing. A few days later I log in and my account says it’s temporarily frozen. I call them and they said my account is permanently closed because I violated the terms but they will not give me a reason so I’m confused? The girl on the phone told me to just go to the corporate office in Calgary cause she can’t help me, like I don’t even live in Calgary…I’m pretty disappointed by this.

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**Author:** ![Alex-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/alex-neo/32/574_2.png) [@Alex-Neo](https://neofinancial.discourse.group/u/Alex-Neo)\
**Post date:** [May 12, 2025, 3:51pm UTC](https://neofinancial.discourse.group/t/brand-new-account-frozen-for-no-reason/1900/2 "2025-05-12T15:51:13Z")

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Hi @Slim! Thanks for reaching out!

Happy to look into this for you! Sending you a message in DM to get some more info!