# Account is frozen and disabled **URL:** \ **Category:** Community Support\ **Created:** [March 22, 2025, 11:53am UTC](https://neofinancial.discourse.group/t/account-is-frozen-and-disabled/1430 "2025-03-22T11:53:35Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Julia\_Marie\_Mason](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/julia_marie_mason/32/609_2.png) [@Julia\_Marie\_Mason](https://neofinancial.discourse.group/u/Julia_Marie_Mason)\ **Post date:** [March 22, 2025, 11:53am UTC](https://neofinancial.discourse.group/t/account-is-frozen-and-disabled/1430/1 "2025-03-22T11:53:35Z")
I have been having this issue for many months now and have called in several times now and no one had been able to assist me witb it yet. When i try to log into my account an error message pops up saying my account is frozen and has been disabled and i need to contact support but i cant contact support unless i login which i think is kind of bizarre in this certain case and the number ive called ![1000007055](https://us1.discourse-cdn.com/flex002/uploads/neofinancial/original/1X/797fc11afb65c57334ff2806f82f167515f4fb33.jpeg) they dont even help so im trying this as a last resort. ---
**Author:** ![Alex-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/alex-neo/32/574_2.png) [@Alex-Neo](https://neofinancial.discourse.group/u/Alex-Neo)\ **Post date:** [March 22, 2025, 6:58pm UTC](https://neofinancial.discourse.group/t/account-is-frozen-and-disabled/1430/2 "2025-03-22T18:58:05Z")
Hi @Julia_Marie_Mason! Thanks for reaching out! Happy to look into this for you! Sending you a message in DM to get some more info! ---
**Author:** ![Shakshithakur](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/shakshithakur/32/738_2.png) [@Shakshithakur](https://neofinancial.discourse.group/u/Shakshithakur)\ **Post date:** [April 18, 2025, 2:34am UTC](https://neofinancial.discourse.group/t/account-is-frozen-and-disabled/1430/3 "2025-04-18T02:34:10Z")
Can you help me also my account is also frozen…? ---
**Author:** ![Alex-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/alex-neo/32/574_2.png) [@Alex-Neo](https://neofinancial.discourse.group/u/Alex-Neo)\ **Post date:** [April 20, 2025, 1:58am UTC](https://neofinancial.discourse.group/t/account-is-frozen-and-disabled/1430/4 "2025-04-20T01:58:10Z")
Hi @Shakshithakur! Just replied to your post in the “open chat” category and sent you a DM! ---
**Author:** ![Antonio\_Magallon](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/antonio_magallon/32/749_2.png) [@Antonio\_Magallon](https://neofinancial.discourse.group/u/Antonio_Magallon)\ **Post date:** [April 21, 2025, 4:05pm UTC](https://neofinancial.discourse.group/t/account-is-frozen-and-disabled/1430/5 "2025-04-21T16:05:08Z")
Hello, nice to meet you. Could you help me? I’m going through the same situation, and Neo is one of the few financial institutions I’m most satisfied with. Now I don’t know what to do because I’ve lost access to my account. ---
**Author:** ![Alex-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/alex-neo/32/574_2.png) [@Alex-Neo](https://neofinancial.discourse.group/u/Alex-Neo)\ **Post date:** [April 21, 2025, 4:10pm UTC](https://neofinancial.discourse.group/t/account-is-frozen-and-disabled/1430/6 "2025-04-21T16:10:48Z")
Hey @Antonio_Magallon! Thanks for reaching out! We would be more than happy to look into this for you! Sending you a message in DM to get some more info! ---
**Author:** ![DC\_CH](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/dc_ch/32/770_2.png) [@DC\_CH](https://neofinancial.discourse.group/u/DC_CH)\ **Post date:** [April 22, 2025, 9:42pm UTC](https://neofinancial.discourse.group/t/account-is-frozen-and-disabled/1430/7 "2025-04-22T21:42:12Z")
This system though… can you help me?