# Account frozen without explanations for over 3 years

**URL:** <https://neofinancial.discourse.group/t/account-frozen-without-explanations-for-over-3-years/2520>\
**Category:** Community Support\
**Created:** [July 21, 2025, 8:26pm UTC](https://neofinancial.discourse.group/t/account-frozen-without-explanations-for-over-3-years/2520 "2025-07-21T20:26:12Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![odomoakinola](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/odomoakinola/32/1044_2.png) [@odomoakinola](https://neofinancial.discourse.group/u/odomoakinola)\
**Post date:** [July 21, 2025, 8:26pm UTC](https://neofinancial.discourse.group/t/account-frozen-without-explanations-for-over-3-years/2520/1 "2025-07-21T20:26:12Z")

</div>

I have been having this issue for almost 3 years now and have called in several times now and no one had been able to assist me with it yet. When i try to log into my account an error message pops up saying my account is frozen and has been disabled and i need to contact support and the people ive called and spoken to keep putting me on hold  
I dont think this is fair, I have quite a huge sum of money in the account. Any help please??

---

<div class="post-metadata">

**Author:** ![Alex-Neo](https://sea2.discourse-cdn.com/flex002/user_avatar/neofinancial.discourse.group/alex-neo/32/574_2.png) [@Alex-Neo](https://neofinancial.discourse.group/u/Alex-Neo)\
**Post date:** [July 21, 2025, 8:58pm UTC](https://neofinancial.discourse.group/t/account-frozen-without-explanations-for-over-3-years/2520/2 "2025-07-21T20:58:34Z")

</div>

Hi @odomoakinola. Thanks for reaching out and welcome to the community.

We’d love to help look into this for you. Sending you a DM now to get some more info!