Hey first time posting on here. My account was frozen by the “internal” team for verification. I’ve submitted my information and it’s been 48 hours with no response when I called support because I ran into an issue with just having one valid form of being ID being my passport I have an expired drivers license which would be my second form of identification but I didn’t bother renewing it since I’m leaving the country in 3 days. They told me to email support this was done within 30 minutes of receiving the email and I still haven’t heard anything. Like I said I leave soon and I want to have access to my card and my account before leaving?
Hi @Moemen, welcome to the community!
I’m really sorry you’re dealing with this, especially with your trip coming up soon. I can understand how stressful it must be waiting for an update when you’re trying to make sure everything is sorted before you leave. Account reviews can happen for a few different reasons, including verification or security checks, or if an account needs to be reviewed for unusual activity.
The team is still reviewing your account, and once the review is complete, they’ll send you an email with the outcome and any next steps, if applicable.
I know waiting isn’t easy, especially with your travel timeline, and I appreciate your patience while the team works through this.