# Announcements **URL:** https://neofinancial.discourse.group/c/announcements/36.md [Latest](https://neofinancial.discourse.group/latest.md) · [Categories](https://neofinancial.discourse.group/categories.md) · [Tags](https://neofinancial.discourse.group/tags.md) --- ## [New credit tools and membership updates at Neo](https://neofinancial.discourse.group/t/new-credit-tools-and-membership-updates-at-neo/6769)
**Author:** [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)\ **Replies:** 77\ **Last updated:** [September 18, 2026, 10:35pm UTC](https://neofinancial.discourse.group/t/new-credit-tools-and-membership-updates-at-neo/6769 "2026-09-18T22:35:58Z")
Hello Neo Discourse community! I am pleased to announce a batch of new products, updates, and changes coming in the fall and early winter, all of which are intended to provide Neo customers with a clear path to move the… --- ## [⚠️ Phishing Alert: Fake Neo Support Emails — Nov. 21, 2025](https://neofinancial.discourse.group/t/phishing-alert-fake-neo-support-emails-nov-21-2025/3513)
**Author:** [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)\ **Replies:** 1\ **Last updated:** [September 14, 2026, 10:13pm UTC](https://neofinancial.discourse.group/t/phishing-alert-fake-neo-support-emails-nov-21-2025/3513 "2026-09-14T22:13:03Z")
Hey everyone, We’ve heard reports that bad actors are targeting Neo users with phishing emails, taking advantage of the Cloudflare outage on November 18, 2025 to imitate our support messages. These emails might look co… --- ## [Community Update Regarding the Recent Layoffs](https://neofinancial.discourse.group/t/community-update-regarding-the-recent-layoffs/6864)
**Author:** [@Jamie\_Neo](https://neofinancial.discourse.group/u/Jamie_Neo)\ **Replies:** 13\ **Last updated:** [September 11, 2026, 5:04pm UTC](https://neofinancial.discourse.group/t/community-update-regarding-the-recent-layoffs/6864 "2026-09-11T17:04:42Z")
Hello Neo community, The community team wanted to share some information about the recent layoffs here at Neo. If you haven’t seen the announcement you can read about it here. A key tenant we have on the community team… --- ## [Big news for our payrollers! 💰](https://neofinancial.discourse.group/t/big-news-for-our-payrollers/6682)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 14\ **Last updated:** [September 9, 2026, 12:10am UTC](https://neofinancial.discourse.group/t/big-news-for-our-payrollers/6682 "2026-09-09T00:10:13Z")
We’re launching our Payroll Adoption Campaign today, August 25! Eligible customers will be encouraged to add their employment income or government benefit payments to a Neo Chequing account through direct deposit. Addin… --- ## [Joint Chequing is Live!](https://neofinancial.discourse.group/t/joint-chequing-is-live/5829)
**Author:** [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)\ **Replies:** 32\ **Last updated:** [August 29, 2026, 12:06am UTC](https://neofinancial.discourse.group/t/joint-chequing-is-live/5829 "2026-08-29T00:06:17Z")
Neo just launched joint chequing accounts — another step toward financial clarity and access for Canadians who manage money together. Why this matters Joint accounts let couples see where the money is going, in one pla… --- ## [100% FX fee rebates now live for Grow members](https://neofinancial.discourse.group/t/100-fx-fee-rebates-now-live-for-grow-members/5224)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 24\ **Last updated:** [August 13, 2026, 10:48pm UTC](https://neofinancial.discourse.group/t/100-fx-fee-rebates-now-live-for-grow-members/5224 "2026-08-13T22:48:26Z")
Big news for our travelers! :airplane: We know how frustrating it is to see extra fees on your statement just for using your card abroad. That’s why we’re thrilled to announce that as of May 1st, we’ve officially added … --- ## [The era of one-size-fits-all rewards is officially over. 💥](https://neofinancial.discourse.group/t/the-era-of-one-size-fits-all-rewards-is-officially-over/5356)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 16\ **Last updated:** [August 12, 2026, 10:48am UTC](https://neofinancial.discourse.group/t/the-era-of-one-size-fits-all-rewards-is-officially-over/5356 "2026-08-12T10:48:51Z")
We know that no two lifestyles are the same, so we decided your credit card shouldn’t be either. We’ve reimagined the Neo World and Neo World Elite experience by putting the power of choice in your hands. You’re no longe… --- ## [E-Transfer Fulfilment is now live!](https://neofinancial.discourse.group/t/e-transfer-fulfilment-is-now-live/6392)
**Author:** [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)\ **Replies:** 10\ **Last updated:** [July 31, 2026, 2:39pm UTC](https://neofinancial.discourse.group/t/e-transfer-fulfilment-is-now-live/6392 "2026-07-31T14:39:11Z")
We just shipped something a lot of you have been asking for: you can now fulfill Interac e-Transfer requests directly from your Neo account. I’ll be honest — this isn’t a flashy, ground-breaking launch. It’s the kind of… --- ## [Get What You've Earned Is Coming to Windsor, London & Ottawa](https://neofinancial.discourse.group/t/get-what-youve-earned-is-coming-to-windsor-london-ottawa/6318)
**Author:** [@Jamie\_Neo](https://neofinancial.discourse.group/u/Jamie_Neo)\ **Replies:** 9\ **Last updated:** [July 28, 2026, 7:53pm UTC](https://neofinancial.discourse.group/t/get-what-youve-earned-is-coming-to-windsor-london-ottawa/6318 "2026-07-28T19:53:34Z")
Hey Discourse Community!! Popping in to share some exciting news, the next date for our Get What You’ve Earned Roadshow are LIVE!!! In August we’ll be hitting 3 cities; Windsor, London and Ottawa. These nights are all … --- ## [Get What You've Earned events coming to Hamilton and Mississauga](https://neofinancial.discourse.group/t/get-what-youve-earned-events-coming-to-hamilton-and-mississauga/5811)
**Author:** [@Jamie\_Neo](https://neofinancial.discourse.group/u/Jamie_Neo)\ **Replies:** 3\ **Last updated:** [July 24, 2026, 4:06am UTC](https://neofinancial.discourse.group/t/get-what-youve-earned-events-coming-to-hamilton-and-mississauga/5811 "2026-07-24T04:06:51Z")
Hello Discourse community! We’re hitting the road and would love to see some friendly faces from the community. Our Get What You’ve Earned events are coming to Hamilton and Mississauga, and you’re invited! These nights… --- ## [United Cardholders – Missing Welcome / Waitlist Bonus](https://neofinancial.discourse.group/t/united-cardholders-missing-welcome-waitlist-bonus/5690)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 43\ **Last updated:** [July 21, 2026, 11:16am UTC](https://neofinancial.discourse.group/t/united-cardholders-missing-welcome-waitlist-bonus/5690 "2026-07-21T11:16:14Z")
Hey everyone, we’ve seen a few reports from users who believe their United World Elite Card welcome or waitlist bonus hasn’t posted as expected. If this applies to you, please comment below and we’ll take a closer look … --- ## [We Need Your Feedback: Direct Deposits & Pre-Authorized Debits](https://neofinancial.discourse.group/t/we-need-your-feedback-direct-deposits-pre-authorized-debits/370)
**Author:** [@Divy.Neo](https://neofinancial.discourse.group/u/Divy.Neo)\ **Replies:** 14\ **Last updated:** [July 10, 2026, 12:46pm UTC](https://neofinancial.discourse.group/t/we-need-your-feedback-direct-deposits-pre-authorized-debits/370 "2026-07-10T12:46:07Z")
Hello Neo Community, As part of our ongoing efforts to enhance your banking experience, we’re looking to gather your insights and feedback. We’re on a mission to enhance the way you manage your Direct Deposits (DD) and … --- ## [Tap-to-Pay Update](https://neofinancial.discourse.group/t/tap-to-pay-update/5909)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 0\ **Last updated:** [June 22, 2026, 1:28pm UTC](https://neofinancial.discourse.group/t/tap-to-pay-update/5909 "2026-06-22T13:28:18Z")
A fix has now been released for the recent tap-to-pay issue. If your tap isn’t working, just make a purchase by inserting your physical card into a payment terminal and completing the transaction with your PIN. That tra… --- ## [Milestone: Neo Financial joins Interac e-Transfer® as a Participant 🎉](https://neofinancial.discourse.group/t/milestone-neo-financial-joins-interac-e-transfer-as-a-participant/4923)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 17\ **Last updated:** [June 11, 2026, 1:44pm UTC](https://neofinancial.discourse.group/t/milestone-neo-financial-joins-interac-e-transfer-as-a-participant/4923 "2026-06-11T13:44:31Z")
Neo Financial has officially transitioned from a user to a Participant in the Interac e-Transfer® network. Following the expansion of access for qualified Payment Service Providers, Neo now sits alongside Canada’s major… --- ## [Enfin! Les comptes Neo Quotidien peuvent être réouverts au Québec](https://neofinancial.discourse.group/t/enfin-les-comptes-neo-quotidien-peuvent-etre-reouverts-au-quebec/2967)
**Author:** [@anon21088155](https://neofinancial.discourse.group/u/anon21088155)\ **Replies:** 8\ **Last updated:** [June 8, 2026, 8:51pm UTC](https://neofinancial.discourse.group/t/enfin-les-comptes-neo-quotidien-peuvent-etre-reouverts-au-quebec/2967 "2026-06-08T20:51:02Z")
Salut tout le monde — petite mise à jour pour ceux et celles au Québec qui attendaient Les comptes Neo Quotidien peuvent enfin être réouverts. Concrètement, ça veut dire : Réouverture disponible dès aujourd’hui Co… --- ## [Last Call: Update Your Neo Everyday Banking Details 🚨](https://neofinancial.discourse.group/t/last-call-update-your-neo-everyday-banking-details/5492)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 9\ **Last updated:** [June 5, 2026, 8:49pm UTC](https://neofinancial.discourse.group/t/last-call-update-your-neo-everyday-banking-details/5492 "2026-06-05T20:49:03Z")
If you haven’t updated your direct deposits or pre-authorized payments yet, now’s the time — old Neo Everyday banking details will stop working after May 29, 2026. This means payments or deposits tied to your previous a… --- ## [Take Off with Neo & United! ✈️](https://neofinancial.discourse.group/t/take-off-with-neo-united/4527)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 18\ **Last updated:** [June 1, 2026, 11:28pm UTC](https://neofinancial.discourse.group/t/take-off-with-neo-united/4527 "2026-06-01T23:28:45Z")
Hi everyone!! We’ve got big news :rocket: New Partner Alert: The United MileagePlus® Neo Card! Neo is officially taking to the skies with United Airlines! We’re currently in the Waitlist Phase, giving our community fir… --- ## [Final Month for Travel Perks ✈️](https://neofinancial.discourse.group/t/final-month-for-travel-perks/5508)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 1\ **Last updated:** [May 28, 2026, 10:04pm UTC](https://neofinancial.discourse.group/t/final-month-for-travel-perks/5508 "2026-05-28T22:04:15Z")
May will be the final month that Travel Perks will be available in the Neo app. On May 31, 2026, the feature will be taken off the app and will no longer appear in the customer experience. This change only affects Trave… --- ## [The United® MileagePlus® Neo World Elite® Mastercard is here ✈️](https://neofinancial.discourse.group/t/the-united-mileageplus-neo-world-elite-mastercard-is-here/4956)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 13\ **Last updated:** [May 8, 2026, 5:49pm UTC](https://neofinancial.discourse.group/t/the-united-mileageplus-neo-world-elite-mastercard-is-here/4956 "2026-05-08T17:49:50Z")
It’s finally here! :airplane: We’ve officially launched the United® MileagePlus® Neo World Elite® Mastercard with United Airlines, and it’s now available to all Canadians. This card is designed to help you turn everyda… --- ## [RESOLVED: Inbound EFT & Payroll Delays](https://neofinancial.discourse.group/t/resolved-inbound-eft-payroll-delays/4992)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 3\ **Last updated:** [May 1, 2026, 4:35pm UTC](https://neofinancial.discourse.group/t/resolved-inbound-eft-payroll-delays/4992 "2026-05-01T16:35:28Z")
Hi everyone! Just wanted to share some good news—the issue with inbound EFTs (including payroll and government deposits) has now been resolved. The team is currently processing the backlog, so if you’ve been waiting on … --- ## [Notice regarding inbound transfer delays](https://neofinancial.discourse.group/t/notice-regarding-inbound-transfer-delays/4961)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 7\ **Last updated:** [April 17, 2026, 1:38pm UTC](https://neofinancial.discourse.group/t/notice-regarding-inbound-transfer-delays/4961 "2026-04-17T13:38:45Z")
Hi again, everyone! :waving\_hand: Just a heads-up that we’re currently seeing a disruption with inbound electronic funds transfers (EFTs). If you’re expecting a deposit this morning, especially if it’s a payroll or gov… --- ## [Say hello to $0 authorized user fees 👋](https://neofinancial.discourse.group/t/say-hello-to-0-authorized-user-fees/4952)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 1\ **Last updated:** [April 16, 2026, 4:23pm UTC](https://neofinancial.discourse.group/t/say-hello-to-0-authorized-user-fees/4952 "2026-04-16T16:23:12Z")
Great news! We’re making some moves to keep more money in your pocket. We’ve officially dropped the additional cardholder fee for the Neo Mastercard and Neo World Mastercard. That’s right, it’s going from $10 a year dow… --- ## [Reddit AMA with Patrick Sojka (Rewards Canada) & Garth Biggins (Neo)!](https://neofinancial.discourse.group/t/reddit-ama-with-patrick-sojka-rewards-canada-garth-biggins-neo/4941)
**Author:** [@Jamie\_Neo](https://neofinancial.discourse.group/u/Jamie_Neo)\ **Replies:** 0\ **Last updated:** [April 13, 2026, 10:41pm UTC](https://neofinancial.discourse.group/t/reddit-ama-with-patrick-sojka-rewards-canada-garth-biggins-neo/4941 "2026-04-13T22:41:41Z")
Join Patrick & Garth on Wednesday, April 15 @ 5:00 PM MST for an AMA (Ask Me Anything) on Reddit!! Patrick Sojka founded Rewards Canada 25 years ago to provide the best, least biased, most nuanced rewards information fo… --- ## [Heads up: changing your pre-authorized debits and deposits (yeah, we know — it’s a pain 😅)](https://neofinancial.discourse.group/t/heads-up-changing-your-pre-authorized-debits-and-deposits-yeah-we-know-it-s-a-pain/3202)
**Author:** [@Bruno-Neo](https://neofinancial.discourse.group/u/Bruno-Neo)\ **Replies:** 7\ **Last updated:** [April 6, 2026, 3:09pm UTC](https://neofinancial.discourse.group/t/heads-up-changing-your-pre-authorized-debits-and-deposits-yeah-we-know-it-s-a-pain/3202 "2026-04-06T15:09:25Z")
Hey everyone — a quick but important update from the Neo team. There are changing coming that will effect pre-authorized debits (PADs) and direct deposits (like payroll) — like automatic payments or direct deposits. You… --- ## [🚨 Something new is coming to your wallet](https://neofinancial.discourse.group/t/something-new-is-coming-to-your-wallet/1640)
**Author:** [@Craig-Neo](https://neofinancial.discourse.group/u/Craig-Neo)\ **Replies:** 38\ **Last updated:** [March 25, 2026, 2:41pm UTC](https://neofinancial.discourse.group/t/something-new-is-coming-to-your-wallet/1640 "2026-03-25T14:41:45Z")
One of our most requested features is coming very soon. You’ll soon have the ability to add an authorized user to your Neo credit products! Whether it’s a partner, a family member, or someone else you trust, you’ll soon… --- ## [Additional Info on Premium Sunsetting](https://neofinancial.discourse.group/t/additional-info-on-premium-sunsetting/3374)
**Author:** [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)\ **Replies:** 12\ **Last updated:** [March 2, 2026, 7:39pm UTC](https://neofinancial.discourse.group/t/additional-info-on-premium-sunsetting/3374 "2026-03-02T19:39:49Z")
We know there’s a lot of confusion about Premium being retired — and that’s fair. Our communications weren’t as clear as they should’ve been. There are some legal and operational reasons for that, but ultimately, it’s o… --- ## [Important: Your account details have been updated](https://neofinancial.discourse.group/t/important-your-account-details-have-been-updated/3443)
**Author:** [@GrantLahring\_Neo](https://neofinancial.discourse.group/u/GrantLahring_Neo)\ **Replies:** 8\ **Last updated:** [February 16, 2026, 9:47pm UTC](https://neofinancial.discourse.group/t/important-your-account-details-have-been-updated/3443 "2026-02-16T21:47:05Z")
Hello everyone, I want to give a quick heads-up about a migration that started this fall and affects all Neo account holders — and also explain why it’s happening. What’s changing We’ve made some behind-the-scenes upd… --- ## [🎉 Some Exciting Changes Coming to Our Community](https://neofinancial.discourse.group/t/some-exciting-changes-coming-to-our-community/4015)
**Author:** [@TiffD\_Neo](https://neofinancial.discourse.group/u/TiffD_Neo)\ **Replies:** 15\ **Last updated:** [February 11, 2026, 6:46pm UTC](https://neofinancial.discourse.group/t/some-exciting-changes-coming-to-our-community/4015 "2026-02-11T18:46:24Z")
Hey everyone :waving\_hand:, We’ve been thinking a lot about this community and how to make it more valuable for you. We want this to be a space where we can all learn from each other, share experiences, and navigate our… --- ## [📣 Neo Referral Rewards are live!](https://neofinancial.discourse.group/t/neo-referral-rewards-are-live/4240)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 1\ **Last updated:** [February 4, 2026, 5:52pm UTC](https://neofinancial.discourse.group/t/neo-referral-rewards-are-live/4240 "2026-02-04T17:52:07Z")
Hey community! We wanted to share something that’s getting a great reception right now :eyes: You can earn rewards when you refer a friend to Neo. Here’s how it works: Refer a friend for a Neo Credit Card. If they ge… --- ## [Small Uber pending transactions now release faster!](https://neofinancial.discourse.group/t/small-uber-pending-transactions-now-release-faster/4196)
**Author:** [@Yeni-Neo](https://neofinancial.discourse.group/u/Yeni-Neo)\ **Replies:** 0\ **Last updated:** [January 31, 2026, 5:30pm UTC](https://neofinancial.discourse.group/t/small-uber-pending-transactions-now-release-faster/4196 "2026-01-31T17:30:33Z")
Pending Uber transactions under $50 (Uber Eats, Uber Trip, Uber One, etc.) will now auto-expire after 4 days instead of 30. Why? Those long holds were frustrating, and Uber transactions made up the bulk of these cases. … [Next page](https://neofinancial.discourse.group/c/announcements/36.md?page=1)